At Silas Roamer, customer satisfaction is important to us. While we do not accept returns for reasons such as change of mind, we are committed to addressing cases involving defective, damaged, or incorrect products.

1. Eligibility for Return

You may request a return or replacement only if:

• The product arrived damaged or defective

• The product you received is incorrect or not what you ordered

2. Return Request Timeline

To be eligible for a return or replacement, you must:

• Contact us at [email protected] within 3 days of delivery

• Include your order number, a clear description of the issue, and photo evidence of the damaged or incorrect item

Requests made after 3 days from delivery will not be accepted.

3. Return Process

Once your return request is approved:

• You will receive instructions for returning the item (if applicable)

• The item must be unused and in its original packaging

• The return must be shipped back within 7 days of receiving our approval

We reserve the right to deny the return if the item appears to be used or damaged after delivery.

4. Refunds

As we operate on a Cash on Delivery basis, refunds will only be issued in the following cases:

• If the returned item is approved and received in acceptable condition

• If the product was never shipped due to unavailability or cancellation on our end

5. Non-Returnable Items

We do not accept returns or provide refunds for:

• Minor wear and tear or superficial packaging damage

• Delay in delivery due to customs or courier delays

• Products that have been used or altered

6. Cancellations

Orders cannot be canceled once shipped. If you wish to cancel your order before it has been dispatched, contact us immediately at [email protected].

7. Contact Us

If you have any questions about our Returns & Refund Policy, please reach out to us at:
Email: [email protected]